Privacy policy

At Florist Julien Manchester ("Florist Julien", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. Florist Julien Manchester is powered by Shopify, which enables us to provide our luxury floral arrangement and delivery services (the "Services") to you on this website.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information under UK Data Protection Law (including the UK GDPR, Data Protection Act 2018, and PECR) when you visit our website, register an account, place an order for yourself or a recipient across Greater Manchester and the UK, or otherwise communicate with us.

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1. Important Information and Who We Are

Data Controller & Contact Details

Florist Julien Manchester is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or wish to exercise your legal privacy rights, please contact our Data Privacy Team:

• Business Name: Florist Julien Manchester
• Studio Address: 151 Cheetham Hill Rd, Cheetham Hill, Manchester M8 8LY, United Kingdom
• Email Address: florist.julien@gmail.com
• Telephone: +44 7721 458 408

Right to Complain to the UK Regulator

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would appreciate the opportunity to address your concerns first before you approach the ICO.

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2. Relationship with Shopify Platform

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Shopify collects and processes personal information about your access to and use of the Services to facilitate your orders and improve their platform features.

Information you submit on our website is transmitted to and stored by Shopify on secure servers. Shopify may use aggregated, de-identified data and certain enhanced features incorporating interaction data to improve merchant services. To learn more about how Shopify processes personal data, please visit the Shopify Consumer Privacy Policy or exercise rights directly via the Shopify Privacy Portal.

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3. Personal Data We Collect (Including Flower Recipients)

We collect and process different categories of personal information depending on how you interact with our website and delivery services:

• Identity Data: First name, last name, title, username or customer identifier.
• Contact Data: Billing address, email address, and customer telephone number.
• Recipient and Delivery Data: Where you place an order for delivery to another individual, we collect the recipient's full name, delivery address, recipient contact phone number (used strictly by courier drivers for delivery coordination), safe place instructions, and your personalized gift card message.
• Financial & Transaction Data: Payment method, payment confirmation, transaction history, order details, and invoice records. (Note: Full payment card details are handled directly by encrypted payment gateways such as Shopify Payments, Stripe, Apple Pay, and Google Pay and are never stored on our servers).
• Technical & Usage Data: IP address, device type, browser details, time zone, cookies, page navigation, items added to cart, and interaction metrics.
• Profile & Communications Data: Marketing preferences, customer support inquiries, WhatsApp communications, product reviews, and survey responses.

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4. How We Collect Personal Data

1. Direct Interactions: When you purchase flowers, create an account, enter delivery instructions, write card notes, or contact us via phone, email, or WhatsApp.
2. Sender Responsibility for Recipient Data: When providing recipient details, you confirm that you have the right and authority to disclose their name and delivery address to us for fulfillment purposes. We process recipient data strictly to prepare, dispatch, deliver, and support the order.
3. Automated Technologies: Technical and browsing data collected automatically via cookies, web beacons, and server logs.
4. Third Parties: Analytics providers (Google Analytics), payment gateways, and courier partners.

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5. How We Use Your Personal Data & Legal Bases

We process your personal data under the following lawful bases defined by UK GDPR:

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6. Marketing & Opt-Out Rights

We may send you marketing communications regarding seasonal floral collections (e.g., Valentine's, Mother's Day) if you have previously purchased from us and have not opted out.

We will NEVER sell or rent your personal information to third parties for their independent marketing.

You can opt out of marketing at any time by clicking the "Unsubscribe" link in any email or emailing florist.julien@gmail.com. Transactional emails (order confirmations, delivery updates) will still be sent.

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7. Disclosures & Third-Party Sharing

We share data only with necessary operational service providers under strict confidentiality agreements:

• E-Commerce & IT Platform: Shopify Inc.
• Payment Gateways: Shopify Payments, Stripe, Apple Pay, Google Pay.
• Logistics & Couriers: Dedicated local courier drivers, DPD UK, Royal Mail (recipient name, delivery address, phone, instructions only).
• Communications & Reviews: Klaviyo, WhatsApp Business, Trustpilot, Google Reviews.
• Legal & Regulatory Authorities: HM Revenue & Customs (HMRC), ICO, legal advisers when required by UK law.

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8. International Data Transfers

As Shopify operates globally, your personal data may be stored or processed outside the UK/EEA. Whenever data is transferred internationally, we ensure appropriate legal safeguards are in place, such as UK Adequacy Regulations, the UK International Data Transfer Agreement (IDTA), or Standard Contractual Clauses (SCCs).

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9. Data Retention & Security

We implement TLS/SSL encryption and strict access controls to secure your data.

Data retention criteria:

• Financial & Transaction Records: Retained for 6 years following the end of the UK tax year for HMRC compliance.
• Account Data: Duration of active account plus 2 years.
• Recipient & Delivery Data: Up to 12 months following delivery for order resolution.
• Marketing Preferences: Retained until opt-out, plus suppression list record.

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10. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right to Access (Data Subject Access Request)
• Right to Rectification
• Right to Erasure ("Right to be Forgotten")
• Right to Restrict or Object to Processing
• Right to Data Portability
• Right to Withdraw Consent

To exercise any right, contact us at florist.julien@gmail.com. We respond within 1 calendar month free of charge.

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11. Contact Details